All orders are packed and sent out within 1-2 business days via DHL, USPS, or FedEx. Estimated delivery within the USA is 2-5 business days, and 6-14 business days to Australia and the EU.

Changes and cancellations are only possible before your order has been sent out. To update or cancel, please get in touch by email at example@example.com

We accept returns on all products, Sale items included. All returns and exchanges must be posted within 15 days of receiving your order. Items must be unworn and in original condition, with all tags, cards, and packaging intact. Email example@example.com to receive a unique RMA number before sending anything back.

Returns are reviewed within 4-7 business days of receiving your item. Once processed, please allow a further 1-3 business days for the refund to appear on your original payment method.

The Handloom holds no liability for any additional import taxes or customs duties. If you choose to refuse delivery of a shipment, you will be responsible for the original delivery costs, any applicable duties or customs fees on both legs of the journey, and the cost of sending the parcel back. These charges will be deducted from your refund. Return shipments must be sent via USPS, FedEx, or UPS. We strongly advise adding insurance to your return parcel as we cannot take responsibility for packages that are lost or damaged in transit. Please pack items securely, as returns damaged due to inadequate packaging will not be accepted.

We are sorry if you have had difficulty reaching us. Our team is available on weekdays between 9:00 am and 5:00 pm. We aim to respond to all enquiries as promptly as possible. Sending us an email tends to be the quickest route to a resolution. For any general queries, please write to us at example@example.com

We accept returns on all products, Sale items included. Items must be returned within 15 days of receiving your order, unworn and in original condition with all tags, cards, and packaging. Email example@example.com for a unique RMA number before dispatching your return.

Processing timeline: returns are reviewed within 4-7 business days of receipt, with refunds taking a further 1-3 business days to reach your original payment method. Please note that customers are responsible for return postage and prepaid labels are not provided.

Please contact example@example.com to receive your return authorization number. International customers are responsible for all shipping costs, including any applicable duties and taxes. We strongly recommend adding tracked insurance to your return parcel to ensure it reaches our office safely.